Chinesemenu.com's Ratings & Reviews will let you know if it's worth your time or not in over 75 cities.
Comments(71)
Reviewed by:
jessica.stanton91 on:
2018/9/18 18:01:33
The staff is ALWAYS very rude. I went in there tonight and was not acknowledged for at least 20 minutes and then when I asked for someone to go check on my to go order, the host got an attitude. I left without my food and will never be going back. I’m sure the issue won’t be resolved. This is an ongoing issue.
Reviewed by:
bdj on:
2018/8/10 16:59:18
Called over and over.. either no one will answer or the hostess will answer and say hold then immediately hang up on you. Tried for 20 mins to get through and gave up. Need better phone skills
Reviewed by:
nikkirogers43 on:
2018/3/15 19:27:46
I always read reviews first they almost ended my Sushi eating career today I could not believe how horrible the sushi was gross
Reviewed by:
nikkirogers43 on:
2018/3/15 19:24:08
The worse sushi I ever had .We spent big money it was a disaster by sushi hibachi was great don't prefer sushi unportioned a whole raw filet on a very small amount of rice seaweed unchewable gross me out. I told the waitress it didn't matter we paid and won't ever return.
Reviewed by:
Anonymous on:
9/19/2016 5:58:49 AM
Reviewed by:
divinedivaseventaffair on:
8/15/2016 8:58:01 AM
I went there saturday never again will i go. The waitress is rude as hell, the staff is rude and they were very unprofessional (the waiter and front desk was arguing right in front of us like we wasn't even there) and they double swiped our cards leaving us with either 2x or 3x the amount and then you have to wait 2 -3 business day to dispute. I will never send my family or friends there ever again. I was highly disappointed. The waiter over talks you and is very combative when you telling her what you want to order she tells you what she thinks you should order. Honey it took everything in me not to get up and go to jail saturday messing with this place and their people.
Reviewed by:
4everdon.db on:
2016-06-24
They had the nerve to tell me I can't order over the phone because I cancelled (by calling in becaus
Reviewed by:
briandeloney on:
5/25/2016 6:03:53 PM
Great food, but horrible customer service, what a shame... managers should take more interest in customer satisfaction! Its a gamble every time...
Reviewed by:
sheandi0619 on:
2016-05-08
Manager and server were very rude and racist. They tried to over charge us and then when we tried to
Reviewed by:
Creliciabolton on:
2016-05-08
There service suck!!! Was over charged for a tip then the manger called the police and told the poli
Reviewed by:
stevekasachkoff on:
3/2/2016 10:59:16 AM
limp, nasty thin crap on the Party trey. This place is filthy. Worst part was when I walked into the restroom and the Sushi left the urinal and didn't even was his hands... saw him preparing immediately after... I almost threw up.
Reviewed by:
Anonymous on:
1/29/2016 3:16:25 PM
Reviewed by:
no_5oup_for_you on:
9/24/2015 3:46:58 PM
I was at your restaurant on Sept 13th. This is the only place I have been in the last month where my credit card was out of my sight. Today, someone tried to use my CC number to purchase items. My server was new, or I have never seen him before. Thought you would want to know.
Reviewed by:
Hannah.vu26 on:
6/27/2015 6:50:40 PM
Our first visit was good so we decided to come back. Unfortunately, this time the service was not that great and the waitress forgot our soup and salad. The worst part of all was our family having a stomach ache that night and so far all the next day. Something was not fresh and now we get to deal with the consequences.
Reviewed by:
Hannah.vu26 on:
2015-06-27
My family and I recently went back because our experience the first time was great. This time, we ha
Reviewed by:
Anonymous on:
4/5/2015 4:39:37 AM
Reviewed by:
ca-brooks on:
12/31/2014 9:45:38 AM
The server Ramon was everything a server should be - attentive, personable, polite, and extremely nice. We enjoyed ourselves tremendously.
Reviewed by:
ca-brooks on:
2014-12-31
I had a very wonderful experience with server Ramon. He was all the things that a good server should
Reviewed by:
djaco78 on:
10/4/2014 7:22:53 AM
The worst service I have ever experienced. Waitress could not get our order correct, we were overcharged, manager was rude and unprofessional. Would not recommend this establishment to anyone. If you go make sure the waitress hears exactly what you ordered, otherwise your experience will be very negative.
Reviewed by:
s.brooke29bs on:
2014-09-04
I didn't get good service that this place today9-4-14 now I know what I order I have order it often,
Reviewed by:
ca-brooks on:
7/7/2014 2:10:01 PM
Hibachi Chef Michael is the most delightful person that I have encountered in a business setting. He truly makes the customer feel appreciated and he is a very skillful chef. He makes the experience of dining at Akita spectacular.Cathy Brooks
Reviewed by:
ca-brooks on:
7/1/2014 5:17:17 PM
I visited your restaurant for the first time on June 22. Our receipt says we left at 3:18. My friends and I had the most wonderful time. One of the ladies in our party is deaf and has not been very cheerful for awhile. The Hibachi Chef that prepared our meal made her feel like the most wonderful person in the world. We are a group of 6 ladies who worship together at church. One of the ladies suggested that we come to Akita as a way of cheering our friend up. Our experience surpassed any expectation that I could have had. Unfortunately, I did not get his name. His son is studying at UTD, if that helps. Please, commend him. I am telling everyone about this wonderful person and wonderful man. Cathy Brooks
Reviewed by:
Anonymous on:
6/16/2014 1:03:16 AM
Reviewed by:
Jriley76031 on:
2014-04-23
Bob you to get the service at osuba under control, we have to wait 30-45 min with no one a the sushi
Reviewed by:
Anonymous on:
11/22/2013 2:37:45 AM
Reviewed by:
krystyne.hill on:
11/14/2013 11:19:08 AM
I cannot even begin to explain how delicious this place is. Everything I have eaten here has amazed me. There are SO many people on the wagon waiting for you to come to Waxahachie. You will have more regulars than ever before!! Especially me and the ones I know!!!! Keep it up!!
Reviewed by:
Anonymous on:
10/21/2013 12:57:40 PM
Reviewed by:
fran_1122 on:
6/18/2013 7:48:00 PM
I called the day before and ask for a reservation for 8 the following evening and was told no reservation was needed. I still gave a heads up with the time and number in the party. Upon our arrival we were greeted by very inexperienced order taking. Followed by a man who never spoke or smiled. He wore a bandage on his face. His manner of leaving the trash bowl in front of the guests and cleaning the grill in a manner that was not appetizing left much to be desired. He did not display the cool knife tricks but rather tapped his way around the grill. At one point he pulled out a rubber doll and urinated on the food. Nothing this man did left us with a good feeling. The final blow was when the man carrying the to go boxes began asking if we were ready to leave. The third time he ask us I finally told him he was rushing us as we had just gotten our food. Our arrival time was 6:45 and there was both other guests still eating as well as empty tables. Our son in the Army was home on leave for only three days so his brothers drove from out of town to see him and truthfully if it were not for the happy conversation they had in the parking lot the whole night would have been a horrible mistake. I would say this by private email but found no place to do that. This is not our first trip and the other times we were there were very nice. I do not think we will be back.
Reviewed by:
VAZQUEZM.555 on:
6/14/2013 11:22:51 AM
Good afternoon, I am attempting to make a reservation for tonight however your telephone line is constantly busy or the voice mail answers. Is there another telephone number I can call to make this reservation???
Reviewed by:
Elizabeth.Smith on:
5/6/2013 4:27:27 PM
I come to Akita a lot. They have delicious food but my service is always mediocre. Today it is exceptionally poor. We sat ourselves as we were directed in the sushi area, walking past two employees chatting at the door. However we were left waiting for an incredible amount of time considering how empty the restaurant is. While our drinks were promptly delivered, we found ourselves looking around longingly for our food only to find it sitting on the bar waiting for our waiter to deliver it to us. I cannot get over how poor our service was despite how totally empty the place is! It has been a long time since I've been so displeased that I tip under 20.
Reviewed by:
soniaisaguirre on:
4/13/2013 4:33:28 PM
Great place but has the worst server I have ever had..Brandon is his name.I come here a lot, with my family, date night or just with friends and today was the worst ever! It's 6:20pm. I'm sitting in the bar area and our waiter Brandon was polite enough but didn't pay attention, didn't care about us not having drinks. I ordered a glass of wine and it took 5 min to get the first glass and when I ordered the second out sushi had just came out. When I finished eating, it still wasn't out. I told Brandon not to worry and he said oops wow. He didn't even apologize. He brought us our check but before we left I saw him give the glass that sat the bar for 15 min to lady sitting at the bar. For free!!! Wow! Awful!!! I'm loyal to the places I love but it takes one bad time to not come back. I will go somewhere else next time!
Reviewed by:
jmac2699 on:
3/19/2013 7:41:01 AM
Me my husband came in few Fridays ago when. We walked in we discovered our new favorite reatraunt. soon as we walked in we were greeted by the nice young lady Bianca very friendly and helpful food was amazing best hostess and waistaff i. Cedarhill
Reviewed by:
yang.artist on:
2/20/2013 11:57:14 AM
I hate the waitress, Ryan- he is hard of hearing or something- we have to speak loud for him to hear us. Kept using waiting and waiting… for refills or to re-order and waiting on our food. And when our food came out- it was cold… I demanded a new order, but the waitress said “the plate is still warm!” I took a bite into the meat and it was cold and hard as rock. Yuck! I had everyone at my table try it and everyone agreed with me. When our waitress as busy, and another waitress came by- we would ask for their help and they would say, “oh I only bring food, I don’t do that!” For real- you got to be kidding me. At this time, we were fed up and wanted our bill and left. I’m never going here ever again. Bottom line: “Customer service goes a long way and it shouldn’t matter how many people is sitting at the table that you are serving. Each customer deserve the same service no matter what.” But for now, go f*** yourself, because I hate this place.
Reviewed by:
Anonymous on:
9/27/2012 5:59:57 AM
Reviewed by:
contactus on:
6/16/2012 2:42:45 PM
I attended a birthday party at your restaurant and had a wonderful time! Our server was fabulous and the meal was excellent! I was pleasantly surprised and will be back with friends. However, your website suggest you are located in the beautiful city of Texas. Please fix that along with the rest of the incorrect grammar. Cedar Hill is the city but you can also get away with using Dallas as the city, but definitely not Texas!
Reviewed by:
contactus on:
6/16/2012 2:39:51 PM
I attended a birthday party at your restaurant and had a wonderful time! Our server was fabulous and the meal was excellent! I was pleasantly surprised and will be back with friends. However, your website suggest you are located in the beautiful city of Texas. Please fix that along with the rest of the incorrect grammar. Cedar Hill is the city but you can also get away with Dallas as the city, but definitely not Texas!
Reviewed by:
sharisasims on:
5/24/2012 6:30:30 AM
My family and I have ate at this resturant a few times and the food is pretty good. Last night we went for a birthday. After we finished eating the waitress brought the ticket. We paid for the ticket and the waitress kept standing there. She was waiting on her tip. We was going to leave her a tip, but to stand there. You don't do that. So we got up and left. She followed us outside for her tip. "WOW" what kind of business is this? Customer's leave a tip as a courtesy. But to follow the customers outside for your tip, you don't do that. That alone makes me not want to go back in there.
Reviewed by:
guardiansailorv on:
2/18/2012 5:44:26 PM
We just ate here for the first time earlier this evening and there is no doubt about how much we enjoyed everything about our experience. We will most definitely be coming back soon, and can't wait to recommend this place to everyone we know!!
Reviewed by:
cyndelacruz on:
1/24/2012 2:15:49 PM
Been here several times, LOVE IT!
Reviewed by:
yDavidy on:
1/12/2012 5:49:24 AM
After reading these reviews I almost didn't go but showed up with a party of 10 for the hibachi meals. Service was pretty good with apologies it wasn't better (they were busy). The people were nice, friendly and helpful. The food was very good for what you would expect from this type of place. The entertainment - well, not bad but typical. Overall a very good experience. Don't let these reviews scare you away.
Reviewed by:
jmerritt77 on:
1/3/2012 1:21:05 PM
My family and I love hibachi and have eaten it many times. We decided to try your restaurant Dec. 31st, 2011 for the first time. We were charged holiday price which as far as I know Dec. 31st has never been considered a holiday. We brought my son's girlfriend, who has never been to a hibachi restaurant and we were very excited to introduce her to this. The show was the worse we have ever had!!! The only thing the cook said was "egg roll", he didnt interact with us, he might as well have cooked the food in the kitchen and brought it out it was so boring. I asked him to do the onion volcano and his response was "I forgot." You forgot and I just spent over $100 on our meal. The food was good but the price includes a show and we didn't get that at all. He also boxed up some of our food that he cooked and took it to the front counter which we never got. Very disappointing lunch!!!!
Reviewed by:
Anonymous on:
11/13/2011 1:40:08 PM
Reviewed by:
4the woolards on:
11/5/2011 8:33:51 PM
We went there tonight had a 5:30 reservation for a party of 10. We have been here multiple times in the past. They crammed us all on one side of the hibachi and the chef had zero showmanship skills. When you go to any of the hibachi resteraunts the show is very similar they all spin their knives (not him he tapped on the grill (but hey my 1 yr old niece can do that too), toss balls of rice in the mouths of willing participants (not this guy), tossing uncooked eggs in the air and catching on spatula and crack it (not this guy) tossing eggs in his chef hat (nope) he did spin the egg on the grill with his hand but hey I can do that, the food was good but part of the allure of hibachi is the show and tonight was VERY disappointing. Called and spoke to the Sam the manager and he basically said Oh Well some chefs dont when we are busy. When we arrived only one other hibachi was being served. When our food was being prepared only 1 other table was going. considering they have more than 4 tables 2 should not be considered busy. There was no wait even when we left. for the automatic 18 tip for parties over 6 there should have been a show. Seriously considering going to Arlington and Dallas next time. :( This has gone down hill very sad.
Reviewed by:
burtenjoe on:
10/18/2011 7:38:41 PM
The food is pretty good. The servers are rude and they all rush you to order. Not only that, but the manager is VERY RUDE. I came up for diner one night and he was yelling at one of the hostesses. As a manager at a near by restaurant, I don't believe in yelling at my employees. I think the food is good but it's overpriced. They messed up my order and refused to give me a refund or even fix their mistake. But overall it was an okay experience. They need to improve on their communication skills as well as other things.
Reviewed by:
Anonymous on:
9/19/2011 3:01:35 PM
Reviewed by:
evelyn.derrick on:
8/20/2011 12:54:11 PM
First I will say that this is the best sushi in Cedar Hill/Duncanville area. My husband and I love coming here as often as we can. We even have a favorite server when we sit in the bar area. Now for the bad news: We came in last night with another couple, their 7 year old and their infant. We decided to try the Hibachi side. Our waitress forgot our drinks from the bar until we said something, which is when the food was being prepared (a good 20 minutes after we ordered them), she sat my cold sake decanter and my chop sticks on the hot grill. Not the end of the world but at the end of the meal we received our check and found that there was an 18 gratuity added for a party of six. Really? You're counting infants that don't eat as diners now? I manage another resturant in Cedar Hill, I would be very upset if a member of my staff did this, but it requires a managers approval before gratuity can be added, this means your managment approves of 5 people and an infant as a large party. The service was ridiculously bad and did not deserve an 18 gratuity. Especially for 5 people. Suzushi's food isn't too far different from yours and I know I can get great service and not be forced to pay a 20 dollar gratuity for 5 people when the service doesn't warrent it.
Reviewed by:
Whittley08 on:
7/20/2011 1:41:49 PM
My mother and I are not from Dallas, but we came up here for a doctors appointment. We had our heart set on sushi and we happened to see your restaurant. Lori was our server. She was AMAZING! She recommended the shaggy dog and we were very impressed with her choice. As a fellow server I know that it takes a special kind of person to do this job. She was wonderful and we will be coming back very soon with more people! Tell Lori thank you very much and we appreciated her menu knowledge and pleasant attitude.
Reviewed by:
lilmamaseductive_69 on:
6/24/2011 1:59:27 PM
I was trying to call in an order but the phone was bisy for about a hour.. If u could would u set it up where we can order online and by phone..
Reviewed by:
Anonymous on:
4/22/2011 1:07:57 PM
Reviewed by:
cyndelacruz on:
4/22/2011 10:41:48 AM
My familiy and I love Akita! The staff is friendly and the food is WONDERFUL.. If you haven't tried the Akita Shrimp Sushi it is a must! Great! Great! Great!
Reviewed by:
saotinhbuon on:
3/27/2011 11:26:03 PM
We was very pleasant every times we visit Akita because the foods was 2 good 2 be true...
Reviewed by:
saotinhbuon on:
3/27/2011 11:20:56 PM
We was very pleasant every times we visit Akita because the foods was 2 good 2 be true...
Reviewed by:
reginahonaker on:
2/24/2011 6:14:37 PM
This place not only has geat sushi but great hibachi also. My family and our extended family eat there often, at least once a week. I too have also eaten sushi all over the metroplex. The price is less expensive than any place in Dallas or North Dallas for that matter! The Sushi is always fresh and excellent. The servers are almost always super friendly and if you are not happy with something you can either get something else or you wont be charged. It is so nice to have a sishi place not only great but close to home also. The atmosphere is comfortable and pleasent, you can either dress up or go casual and still be completely comfortable. Great place to eat!!
Reviewed by:
jen_sosu on:
1/31/2011 9:22:08 AM
@Considering a Visit: I thought the same thing when I read it! At least make sure you spell right when making a website!
Reviewed by:
mellee6 on:
1/28/2011 1:04:02 PM
Your website states that you are in the "city of Texas" and you have a menu tab spelled "specail" rather than special. This does not inspire confidence.
Reviewed by:
blahblah234 on:
12/11/2010 12:47:24 AM
i was very displeased with the service i received I felt like i was being rushed by the server i believe she was asian not sure what her name was but she seemed to have so much going on she was just ready for me to leave hibachi, and i had seen her using her phone and texting and had the busboy do everything, she did not do a good job food was great service was not i'll stick to take out
Reviewed by:
jean.dyer on:
12/9/2010 12:27:54 PM
Both of my visits have been at lunch and the 1st time my sister and I enjoyed the chef preparing our food and of course the food itself was quite delicious! Today, I met a friend of mine and we decided on the 3 roll sushi special and it was the best sushi I have ever tasted! We chose spicy tuna, spicy salmon and california roll. Thank you all for choosing Cedar Hill as your home!
Reviewed by:
aeiou on:
12/5/2010 4:25:44 PM
I just saw a post here regarding the title: birthday dinner. Why the manger only take the reservation for the big party, not for 7 people. I was trying to make a reservation on Friday also. This is absolutely unfair and gay. I hate the manager.
Reviewed by:
realsushi on:
12/5/2010 4:22:10 PM
The price there is good, all those servers are nice. But I personal saw a man (probably the boss or the manager) blame on a server when the server did something really loudy. It made me feel so annoying and the manager did not respect the customer. This is the only bad feeling that I have. Suggestion: If the guy is only the manager, fired him and get a better one.
Reviewed by:
voylesv54 on:
11/15/2010 3:04:55 PM
Only been once but loved it. As good as Benihanas,closer to home. Taking my granddtr for her 14th birthday Fri. She has looked on line and can't wait to visit.
Reviewed by:
bush.kevin on:
11/13/2010 5:18:24 PM
I've been here with the family 3 times. Hibachi dinner is great. No longer need to drive to north Dallas to those "other" big name Hibachi places. The food is better here, the "show" the chef's put on is far and away better, attentive wait staff and the prices are a bit lower to boot! Will be going back to Akita for many more trips to come.
Reviewed by:
kerimckeever on:
11/1/2010 1:57:18 PM
I came here with 21 of my friends and family and for my 28th birthday and we had an absolute blast! They do not normally take reservations on Friday's but because I had such a large party the manager was nice enough to accommodate my request and took the reservation. The food was excellent and the cooks at the hibachi grill were very entertaining. The only complaint I had was that one of the employees was rude to me when I arrived 30 minutes early. (like I was asked to do) Apparently he thought no one showed up for the reservation and he was making rude and snide comments about me to the hostess; loud enough for me to hear. I didn't let that ruin my night though and I'm glad because everyone else was amazing! I will be going back and I will suggest this place to everyone I know! The steak was tender and juicy and the chicken was to die for! I would highly recommend this restaurant.
Reviewed by:
gumby203 on:
10/29/2010 3:24:44 PM
We stopped off one Sunday evening to wrap up a busy weekend, and were unexpectedly surprised! So glad to have some quality food south of I-20!!! Food was great and preparation was entertaining. I'm planning a birthday party dinner here in near future!!
Reviewed by:
utzowie on:
10/22/2010 9:26:27 AM
Have dined at Akita four times so far. Love the fact that we don't have to drive 30 minutes to enjoy a wonderful hibachi dinner. Keep up the good work.
Reviewed by:
mkmcamper on:
9/29/2010 5:35:30 AM
This is my third time coming to your restaurant and each time it seems things are better than before. The staff is great and the food is awesome. Thank you for locating in Cedar Hill. You are doing a fantastic job in every area. I will continue to recommend you to all of my family and friends.
Reviewed by:
ms_jessy on:
9/17/2010 9:24:11 AM
The sushi here is the freshest I have ever tasted. This is my new favorite restaurant!
Reviewed by:
mkmcamper on:
7/28/2010 5:45:55 AM
Thank you Thank you Thank you...for locating your restaurant south of Downtown Dallas. We need good food in this area too. I simply LOVE your restaurant. Please Please keep up the good work.
Reviewed by:
marcuscamper on:
7/28/2010 5:43:08 AM
My family and I have always been a big fan of Benihana's. My children now say Akita is better than Benihana's. The food and service is excellent. The portions per meal and the cost are GREAT!!!! Please don't change anything we love you just the way you are.
Reviewed by:
tamara on:
7/23/2010 7:10:49 PM
I am so happy to have a Hibachi spot in Cedar Hill. I love the rice! wasn't a fan of Sushi but i love it here.
Reviewed by:
janet.calico on:
7/6/2010 8:46:13 AM
Ate there last night - GREAT food and GREAT time with table mates. Who could ask for a better dining experience?
Reviewed by:
mega_tfreak.cs on:
7/2/2010 5:40:59 PM
AVG:(4.3)
